Privacy policy

We may collect, store and use the following kinds of personal information:

• information about your computer and about your visits to and use of this website through the use of pixel tags (including, your IP address, geographical location, browser type and version, operating system, referral source, device, length of visit, page views and website navigation paths). With Google Signals activated, Google Analytics will collect visitation information and associate it with Google's information from accounts of signed-in users who have consented to this association for the purpose of ads personalisation. Google's information may include end-user location, search history, YouTube history and data from sites that partner with Google. You can manage these settings through your Google account.
• information contained in or relating to any communications that you send to us or send through our website (including, the communication content and meta data associated with the communication)
• information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including, your name and email address)
• any other personal information that you choose to send to us

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

We may use your personal information to:

• administer our website
• personalise our website for you
• enable your use of the services available on our website
• send you email notifications that you have specifically requested
• send you marketing communications relating to our business which we think may be of interest to you, by email or similar technology (you can inform us at any time if you no longer require marketing communications)
• provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information).
• deal with enquiries made by you relating to our website
• keep our website secure and prevent fraud
• undertake the performance of the contract for the services you have purchased
• personalise our ads for you.

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We will not, without your express consent, supply your personal information to any third party for the purpose of their, or any other third party’s direct marketing.

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information to the extent that we are required to do so by law;

• in connection with any ongoing or prospective legal proceedings;
• in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
• to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this policy, we will not provide your personal information to third parties.

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

This section sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

Notwithstanding the other provisions of this Section, we will retain documents (including electronic documents) containing personal data:

• to the extent that we are required to do so by law;
• if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password-and firewall-protected) servers.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Our website is not intended for children (anybody under the age of 18). We do not intend to collect data from children.

Our website includes hyperlinks to, and details of, third party websites.

We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Matterra uses Zoho, Webflow, and Google Workspace to store customer data. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Please let us know if the personal information that we hold about you needs to be corrected or updated, by emailing us at hello@wearematterra.com. 

You have rights in relation to your personal information, including:

• Your right of access – You have the right to ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
• You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@wearematterra.com if you wish to make a request.

You can make a complaint to us by emailing hello@wearematterra.com. 
We hope we can resolve any query or concern you raise about our use of your information.

The UK General Data Protection Regulation also gives you the right to lodge a complaint with the supervisory authority. The supervisory authority in the United Kingdom is the Information Commissioner.

If you have any questions in relation to this Privacy Policy you can email us at hello@wearematterra.com 

Effective Date: 24 June 2024